AirPods 2 case not charging

Created at: 2021-04-27 13:23:58
Questioner General

New first uses AirPods 2. Successfully used in their many ways, until abruptly R went silent. After following all relevant instructions, including Support, BusinessInsider’s Dave Johnson, others the large popup alert notification image appeared (see image here).



After no success I put the AirPods 2 in the case in order to follow further steps. But although after 20 minutes the AirPods went from 98% to 100%, the case did not change - from its start of only 5%!



So Apple support then suggested that sometimes the case’s built-in chip can’t recover so an overnight (I think he termed this resetting the case) charging will get things back to a fresh start again.



Has anyone had such an experience, or have useful tips?

Answer #1:

By: Roxane Morar

New first uses AirPods 2. Successfully used in their many ways, until abruptly R went silent. After following all relevant instructions, including Support, BusinessInsider’s Dave Johnson, others the large popup alert notification image appeared (see image here).



After no success I put the AirPods 2 in the case in order to follow further steps. But although after 20 minutes the AirPods went from 98% to 100%, the case did not change - from its start of only 5%!



So Apple support then suggested that sometimes the case’s built-in chip can’t recover so an overnight (I think he termed this resetting the case) charging will get things back to a fresh start again.



Has anyone had such an experience, or have useful tips?

Answer #2:

By: Eulah Bergstrom

Hello there Wm Marston,





We understand you're still having some issues with your AirPods after working with Apple Support and trying some troubleshooting steps. Let's take a closer look as we do our best to provide some additional insight.



To get started, were these the steps that you followed before in order to reset them? Reset your AirPods



The reason we ask is if issues persist, then your best bet would typically be to have them serviced by Apple. You may need to contact Apple Support again for additional service options unique to your region: AirPods Service and Repair



We hope this helps get you pointed in the right direction.



Take care.