I want to make a purchase and I have balance on my account. However, at the moment of purchase I am not given the option to use said balance to pay on apple.com
Hey there, meiraim!
Thanks for reaching out in Apple Support Communities! From your post, it sounds like you're trying to use your Apple ID balance to make purchases with Apple, but it's not providing the option to use it.
Are you signed in with the same Apple ID when trying to make this purchase? If you're not sure, tap on the shopping bag icon at the top right, then select Account.
If you're still unable to complete this purchase, Contact Apple Support for help.
All the best.