Apple ID

Created at: 2021-03-30 22:31:45
Questioner General

I bought a new iPhone 11. I logged in with my current Apple ID and set it up. The majority of my app are on an old Apple ID. When I bought a new iPad my ID was changed apple to an iCloud address. I am locked out. When I try to unlock the old Apple ID. I am asked to enter my phone no. It sends me a message to help me unlock my old Apple ID. I never receive a message. Not sure what to do.

Answer #1:

By: Jonatan Grady

I bought a new iPhone 11. I logged in with my current Apple ID and set it up. The majority of my app are on an old Apple ID. When I bought a new iPad my ID was changed apple to an iCloud address. I am locked out. When I try to unlock the old Apple ID. I am asked to enter my phone no. It sends me a message to help me unlock my old Apple ID. I never receive a message. Not sure what to do.

Answer #2:

By: Demetrius Mertz

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  



Apple ID - Official Apple Support.    



Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  



Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.



Apple Support schedule phone call



If necessary, try Twitter



https://twitter.com/AppleSupport.          



From the Apple Support article below. 



Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.



Security and your Apple ID - Apple Support.