Backup Photo

Created at: 2021-03-13 12:14:51
Questioner General

Hi so I have backed up my phone from my other device and I have gotten some stuff from my camera roll, 14K out of 32K, It doesn’t say its uploading either. My connection is good and I have over 2 Tb icloud storage and 256Gbs for iphone storage. Should I just wait? I mean again I do have 32K photos and videos all together and I have gotten only 14K these past hours

Answer #1:

By: Casandra Koepp III

Hi so I have backed up my phone from my other device and I have gotten some stuff from my camera roll, 14K out of 32K, It doesn’t say its uploading either. My connection is good and I have over 2 Tb icloud storage and 256Gbs for iphone storage. Should I just wait? I mean again I do have 32K photos and videos all together and I have gotten only 14K these past hours

Answer #2:

By: Brendan Metz V

Hello and welcome to Apple Support Communities izanakurokawa,



We see that you are having an issue with restoring an iCloud backup to your iPhone. We certainly understand wanting to have your photos restored to your device, and we'd be happy to help.



First, you'll want to be sure that you have stayed connected to Wi-Fi from the time that the restore started until it finishes. If you're seeing a message that the backup has failed, you'll want to take a look at the resource below. Keep in mind that the size of your backup, the stability of the internet connection and speed of the internet connection will all be factors and how long the process takes.



If restore from iCloud backup failed



You might also want to log in to iCloud.com to see if all of your photos and videos are showing there.



Let us know if you have additional questions.

Have great day!