Can I use Apple Gift Card for Repair apple products? In store or send-in

Created at: 2021-04-11 15:59:09
Questioner General

I searched online. Most answer saying I can use Apple gift card to repair Apple product. However, when I try to schedule a replacement on Apple website. representative tell me I cannot use gift card as payment to repair. I have to use credit card. I got the same response after switching to next agent.

I'm quite curious about this fact. Is there anything new that Apple change the policy?

Or I have to visit an Apple Store to use gift card in-store to repair my products?



I got some relevant T&C here. https://support.apple.com/en-us/HT204199

But it's unclear as long as in my view. It didn't clearly states whether you can or can not use gift card for specific service.



I'm going to contact a local Apple store, about three hours driving from my home, to ask whether they can accept gift card as payment. Anyway, it's sad that I can not directly get a replacement online.

Answer #1:

By: Prof. Davion Kautzer PhD

I searched online. Most answer saying I can use Apple gift card to repair Apple product. However, when I try to schedule a replacement on Apple website. representative tell me I cannot use gift card as payment to repair. I have to use credit card. I got the same response after switching to next agent.

I'm quite curious about this fact. Is there anything new that Apple change the policy?

Or I have to visit an Apple Store to use gift card in-store to repair my products?



I got some relevant T&C here. https://support.apple.com/en-us/HT204199

But it's unclear as long as in my view. It didn't clearly states whether you can or can not use gift card for specific service.



I'm going to contact a local Apple store, about three hours driving from my home, to ask whether they can accept gift card as payment. Anyway, it's sad that I can not directly get a replacement online.

Answer #2:

By: Abbigail Quitzon DDS

Thanks for your reply, I've talked with Apple support by phone.

The representative transferred me to a senior adviser in Apple. The senior adviser tell me I can't use apple gift card for repair online as far as what he known. Because the online system for repairing don't support gift card as payment method. However, local Apple Stores might have other options. He told me that Apple Store can checkout at kiosk instead of online system, that might help. It depends.

In summary, using gift card for repair service, online, no. In store, might be OK, but I haven't checked because I don't want to drive more than 1 hour. Hopefully my experience is helpful for anyone have same questions.

Answer #3:

By: Braxton Mertz

You're right, Apple is not clear about this. I posted the following information in a similar topic recently but it was not recommended over a an unsubstantiated reply where somebody said you cannot. Possibly that person will post again here saying the same but I have yet to see where Apple says clearly you cannot (isn't it a "service"?). I take the glass half full perspective on this, but the glass half empty posts seem to get recommended. I guess until you find somebody from Apple who says you can then you had better assume not.



To learn 'What you can buy with your Apple ID [Apple Account] balance', click here --> https://support.apple.com/HT211187



"Where the Apple Gift Card is available, you can use your Apple ID balance to buy products and accessories at apple.com or in the Apple Store app."



For a list of countries where the Apple Gift Card is available, Click here --> https://support.apple.com/HT202631 and search for 'Apple Gift Card'

(Nov 25, 2021: the USA, Canada, Australia, and Japan)



https://www.apple.com/shop/gift-cards --> "Apple Gift Cards are solely for the purchase of goods and services from the Apple Store, the Apple Store app, apple.com, the App Store, iTunes, Apple Music, Apple TV, Apple Books, and other Apple properties." This list does not include retail Apple Stores.



Terms and Conditions for Apple Gift Cards and Codes, Apple Account Associated Balance, and Content Codes

https://www.apple.com/legal/internet-services/itunes/giftcards/

- "However, only physical and digital gift cards and codes can be used towards purchases in Apple Retail Stores. Your Associated Balance cannot be used for purchases in Apple Retail Stores."

Answer #4:

By: Justyn Prosacco

You're right, Apple is not clear about this. I posted the following information in a similar topic recently but it was not recommended over a an unsubstantiated reply where somebody said you cannot. Possibly that person will post again here saying the same but I have yet to see where Apple says clearly you cannot (isn't it a "service"?). I take the glass half full perspective on this, but the glass half empty posts seem to get recommended. I guess until you find somebody from Apple who says you can then you had better assume not.



To learn 'What you can buy with your Apple ID [Apple Account] balance', click here --> https://support.apple.com/HT211187



"Where the Apple Gift Card is available, you can use your Apple ID balance to buy products and accessories at apple.com or in the Apple Store app."



For a list of countries where the Apple Gift Card is available, Click here --> https://support.apple.com/HT202631 and search for 'Apple Gift Card'

(Nov 25, 2021: the USA, Canada, Australia, and Japan)



https://www.apple.com/shop/gift-cards --> "Apple Gift Cards are solely for the purchase of goods and services from the Apple Store, the Apple Store app, apple.com, the App Store, iTunes, Apple Music, Apple TV, Apple Books, and other Apple properties." This list does not include retail Apple Stores.



Terms and Conditions for Apple Gift Cards and Codes, Apple Account Associated Balance, and Content Codes

https://www.apple.com/legal/internet-services/itunes/giftcards/

- "However, only physical and digital gift cards and codes can be used towards purchases in Apple Retail Stores. Your Associated Balance cannot be used for purchases in Apple Retail Stores."

Answer #5:

By: Isaac Pagac Jr.

Thanks for your reply, I've talked with Apple support by phone.

The representative transferred me to a senior adviser in Apple. The senior adviser tell me I can't use apple gift card for repair online as far as what he known. Because the online system for repairing don't support gift card as payment method. However, local Apple Stores might have other options. He told me that Apple Store can checkout at kiosk instead of online system, that might help. It depends.

In summary, using gift card for repair service, online, no. In store, might be OK, but I haven't checked because I don't want to drive more than 1 hour. Hopefully my experience is helpful for anyone have same questions.