Can’t unlock white hello screen

Created at: 2021-05-21 18:49:14
Questioner General

I have a new iPhone 11Pro. After charging last night it woke to a white screen with a lock icon at the top and hello in foreign languages. Swiping up does not unlock the screen. Am I doing something wrong?

Answer #1:

By: Mitchel Wolff II

I have a new iPhone 11Pro. After charging last night it woke to a white screen with a lock icon at the top and hello in foreign languages. Swiping up does not unlock the screen. Am I doing something wrong?

Answer #2:

By: Miguel Stoltenberg

Hello Sbvstudios,



Thank you for posting in Apple Support Communities. Congratulations on your new iPhone. It sounds like you need help with your iPhone and unlocking it. We'll be glad to assist you.



If you try to force restart your iPhone, does the same thing happen? Here's how to Force restart iPhone.



You will need to enter in your passcode after your iPhone restarts. Can you unlock and use your iPhone now?



Keep us posted on the result.



Cheers!