Cannot bring up my Netflix account on this Apple TV. All my other services (Amazon, Hulu) work fine. Netflix appears on the screen, but when I click it, it won't go there.

Created at: 2021-04-28 00:21:55
Questioner General

Cannot bring up my Netflix account on this Apple TV. All my other services (Amazon, Hulu) work fine. Netflix appears on the screen, but when I click it, it won't go there.



Answer #1:

By: Alda Bode I

Cannot bring up my Netflix account on this Apple TV. All my other services (Amazon, Hulu) work fine. Netflix appears on the screen, but when I click it, it won't go there.



Answer #2:

By: Dorcas Halvorson DVM

Hey there pgapple1937,



It sounds like you're having some trouble with Netflix on the Apple TV.



Does the issue seem to continue after restarting the Apple TV?

Is Netflix fully updated? If so you can try reinstalling the app to see if that helps as well.



Take a look at the steps listed in the article below.



If an app unexpectedly quits, stops responding, or won’t open



Regards.



Answer #3:

By: Cierra Kohler

The Netflix app was recently updated, and now requires that the Apple TV system software is updated too.

How to update your Apple TV - Apple Support