Dark Line on Apple Watch 6 Screen

Created at: 2021-05-14 09:06:06
Questioner General

I lost my Apple Watch 4 and upgraded to Apple 6 today; brand new, out of the box, directly from Apple. At the completion of the set-up I noticed a dark(er) vertical line (North/South) on the face that varies in how obvious it is based on the displayed image but it is DEFINITELY there. Accomplished hard reset but still there. I have NOT unpaired yet but would be surprised if THAT action fixed this type issue that a hard reset did not. Any ideas or did I get the Lemon?

Answer #1:

By: Lulu McGlynn

I lost my Apple Watch 4 and upgraded to Apple 6 today; brand new, out of the box, directly from Apple. At the completion of the set-up I noticed a dark(er) vertical line (North/South) on the face that varies in how obvious it is based on the displayed image but it is DEFINITELY there. Accomplished hard reset but still there. I have NOT unpaired yet but would be surprised if THAT action fixed this type issue that a hard reset did not. Any ideas or did I get the Lemon?

Answer #2:

By: Dr. Dawn Armstrong PhD

Since it is brand new, I wouldn't fool around with it much. Contact Apple Support (see the Get Support link at the top-right corner of this page) and exchange it or get a refund:

Returns & Refunds - Shopping Help - Apple



Answer #3:

By: Prof. Deanna Denesik

Since it is brand new, I wouldn't fool around with it much. Contact Apple Support (see the Get Support link at the top-right corner of this page) and exchange it or get a refund:

Returns & Refunds - Shopping Help - Apple



Answer #4:

By: Ms. Lucinda Leuschke Sr.

I beat you to the punch. Replacement is on the way and Apple tech did not bat an eye. Problem solved. Thank you.

Answer #5:

By: Idell Gutkowski

You're welcome.