Dear sir, i have money on my account but i can’t buy, can you explain it?

Created at: 2021-05-14 23:35:16
Questioner General

Answer #1:

By: Robert Lakin

Answer #2:

By: Miss Alexanne Wisoky

Hey there zarif194,

We understand you’re experiencing an issue with your purchase not being completed in iTunes, and we’d like to see if we can assist. 

If in the error alert, you’re prompted to reach out to iTunes Support, you can do so here: iTunes Support

The steps here may also help: If you can't connect to the App Store, iTunes Store, or other Apple services