Device not showing on desktop

Created at: 2021-03-13 13:45:43
Questioner General

My new ipad doesn't show up on my dekstop (iMac Hi Sierra 10.13.1).

Upgrading beyond Hi Sierra isn't an option at this time.

Thanks for any suggestions.

We got it to show a few weeks ago but don't remember how...

Answer #1:

By: Carmelo Murphy PhD

My new ipad doesn't show up on my dekstop (iMac Hi Sierra 10.13.1).

Upgrading beyond Hi Sierra isn't an option at this time.

Thanks for any suggestions.

We got it to show a few weeks ago but don't remember how...

Answer #2:

By: Jerald Hill MD

Hello LotusPhotographer,



We're glad you thought to ask Apple Support Communities about your new iPad not being recognized by your iMac. First, back up your Mac then update the software as the current version of macOS High Sierra is 10.13.6. Here are some guides to help:



Back up your Mac

Update macOS on Mac



If your iPad still doesn't appear after updating, try these steps: If your computer doesn't recognize your iPhone, iPad, or iPod



Let us know how it goes.



Take care.

Answer #3:

By: Mafalda Kris

LotusPhotographer Said:

"Device not showing on desktop"

-------



Start by Revealing the iPad's Connection:

First off, see if the iPad is even seen: 

  1. Hold Down: the Option key
  2. Click: the Apple menu
  3. Choose: System Information or System Repor.
  4. Select: USB from the list on the left
  5. Verify: If you see your iPhone is revealed under a USB Device Tree.



Untrusted Devices:

Also, see about uninstalling third-party security software. Such software may have firewall settings and trusted device settings getting in the way here. If this is of no success, contact Apple Support.