Don’t use Apple Pay if you may need to return an item

Created at: 2021-05-16 05:54:04
Questioner General

Thought I would use Apple Pay to protect my credit card info. Big mistake! I am trying to get refund for a product purchased and told by Apple I can only get store credit ! This is an item over $150! Anyone else have this problem?

Answer #1:

By: Doug Dibbert

Thought I would use Apple Pay to protect my credit card info. Big mistake! I am trying to get refund for a product purchased and told by Apple I can only get store credit ! This is an item over $150! Anyone else have this problem?

Answer #2:

By: Shaun Bailey I

Where did you purchase an item?It is up to the store to either refund or provide store credit. Some stores limit the amount of time required to return an item before they will only provide store credit. The store where I work at has a 30 day refund policy.



If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)



photo 1 - select the transaction





photo 2 - click the amount





photo 3 - click the link





Answer #3:

By: Amara Greenfelder

My wallet only started putting transaction there as of yesterday. The store will gladly give me a refund but because the card. Umber doesn’t match what’s on the receipt they can’t do it.

Answer #4:

By: Frances King Sr.

yes they can. just show them the Device account number.





Return and get a refund for items you bought with Apple Pay in a store

The cashier can use the Device Account Number to process your return. To find the Device Account Number on your iPhone or iPad:

  1. Open the Settings app.
  2. Scroll down to Wallet & Apple Pay.
  3. Tap the card.

For Apple Watch:

  1. Open the Apple Watch app on your iPhone.
  2. Go to the My Watch tab & tap Wallet & Apple Pay.
  3. Tap your card.

If the cashier needs your card details:

  • On the device that you used to buy the item, choose the card that you want to be refunded in Apple Pay.
  • On your iPhone, hold the device near the reader and authorize.
  • On your Apple Watch, double-click the side button and hold the display of your Apple Watch within a few centimeters of the contactless reader. 

For items that you bought using a Suica or PASMO card with Apple Pay, return the item to the same terminal where you made the purchase before you use Suica or PASMO to make another purchase with Apple Pay.

It may take several days for a refund to appear on your card statement.



Answer #5:

By: Mrs. Antonette Lesch PhD

No. This has nothing to do with using Apple Pay as the source of payment. You purchased something that can only be returned for store credit. Would have been the same if you used cash.

Answer #6:

By: Letitia Marvin

No the store return policy is to credit back to my original form of payment which technically the credit card set up for Apple Pay. Yes it does have to do with apply pay

Answer #7:

By: Prof. Samir Champlin I

we are on top of the situation, thank you. Please read all responses in a thread before commenting.

Answer #8:

By: Prof. Anastacio Beahan DDS

Appreciate. Thsnks.