Fingerprint

Created at: 2021-05-13 11:36:19
Questioner General

My fingerprint is no longer working. I have re-entered it in settings to no avail. I have a mini ipad 5 that is about 6 months old. Is anyone else having problems? Thanks for any help you can provide. Also having problems with Siri

Answer #1:

By: Berniece Armstrong PhD

My fingerprint is no longer working. I have re-entered it in settings to no avail. I have a mini ipad 5 that is about 6 months old. Is anyone else having problems? Thanks for any help you can provide. Also having problems with Siri

Answer #2:

By: Clare Brekke

I'm sorry, I sent you the wrong link. See this, If Touch ID isn't working on your iPhone or iPad - Apple Support and if that does not help, then contact Apple Support. Use the Get Support link at the top of the page, or if you have an Apple Store close by, you can make a Genius Bar appointment to have them evaluate the device and they will explain your options. Genius Bar Reservation and Apple Support Options - Apple

Answer #3:

By: Kiarra Kessler

Start here, If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service.

Answer #4:

By: Mr. Oral Streich

Thank you chrisJ4203 for your reply but I don’t have face recognition I just have the fingerprint option, and it doesn’t work. Is it a problem with my iPad or is Apple having a problem. Again thank you for taking your time to reply.

Answer #5:

By: Chelsey Romaguera

I'm sorry, I sent you the wrong link. See this, If Touch ID isn't working on your iPhone or iPad - Apple Support and if that does not help, then contact Apple Support. Use the Get Support link at the top of the page, or if you have an Apple Store close by, you can make a Genius Bar appointment to have them evaluate the device and they will explain your options. Genius Bar Reservation and Apple Support Options - Apple

Answer #6:

By: Ottis Wolff

Thanks ChrisJ4203 I was able to correct the problem when with Apple on the phone. Thank you for your help.

Answer #7:

By: Ms. Vernice McLaughlin

Glad you were able to get it working. Enjoy your device.