Forget password on Macbook Air 11"

Created at: 2021-03-15 10:12:51
Questioner General

Hi,



I typed the correct password for my Macbook Air 11"; however, it failed to login.

I choose "Forget password" and provided my AppleID with its password but the Mac said: "There was an error connecting to the"....Not sure what can't be connected to. My Macbook is connected to wifi.



Please help.



Thank you!



Reena

Answer #1:

By: Mr. Michale Hermiston Jr.

Hi,



I typed the correct password for my Macbook Air 11"; however, it failed to login.

I choose "Forget password" and provided my AppleID with its password but the Mac said: "There was an error connecting to the"....Not sure what can't be connected to. My Macbook is connected to wifi.



Please help.



Thank you!



Reena

Answer #2:

By: Kirk Greenholt

Intel Computer



1 - Restart computer and immediately hold Command + r keys



2 - Top Tool Bar >> Utilities >> Terminal



3 - Type resetpassword as one word and no spaces



4 - Press Return key



5 - Follow the prompts and remember the New Password