forgot what my apple passcode is while setting up new ipad

Created at: 2021-04-04 10:38:59
Questioner General

I just got my tablet and finished setting it up, but I forgot my iPad passcode after I shut off the screen. I don't have a computer or any other Apple devices, so i'm not sure how to reset it.

Answer #1:

By: Miss Berneice Rempel

I just got my tablet and finished setting it up, but I forgot my iPad passcode after I shut off the screen. I don't have a computer or any other Apple devices, so i'm not sure how to reset it.

Answer #2:

By: Ms. Selena Wehner

Hi prudencio_h,



Thank you for posting in the Apple Support Communities, and congratulations on your new iPad. It sounds like you've just set the iPad up with a passcode, and have forgotten the passcode you chose, correct? If so, we can provide some guidance to help you resolve the issue. Since the passcode is set locally on the device by the user, Apple would have no way to access the information or reset it. We've linked some troubleshooting steps that will explain how to resolve the issue below for you.



If you forgot the passcode on your iPhone, or your iPhone is disabled



Best of luck!



Answer #3:

By: Milton Fahey

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support



You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).



You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com



To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID



Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.



More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support



More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support



When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com