Help locked out of iphone what to do

Created at: 2021-05-29 04:34:10
Questioner General

Can’t get into iPhone in storage, can’t remember password and have tried to restore, won’t connect to computer either

Answer #1:

By: Verner Cruickshank

Can’t get into iPhone in storage, can’t remember password and have tried to restore, won’t connect to computer either

Answer #2:

By: Kattie Langosh

If you have a forgotten/unknown device passcode, or have a disabled device, unfortunately you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. You must have a computer to use the method below. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions:



If you forgot the passcode on your iPhone, or your iPhone is disabled", click here --> http://support.apple.com/HT204306



Here is a related video which to me has more complete and clearer instructions: https://www.youtube.com/watch?v=7s8-zLG9ySQ



Steps:

1. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.

2. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).

3. Restart into recovery mode (black screen with a cable indicating attach to computer).

4. When prompted, click "Restore" to erase data & settings, and update system software. May take some time.

5. Set up your device ( https://support.apple.com/kb/HT202033 ). Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage ( https://support.apple.com/HT204184 ). Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account --> Set up iCloud on your iPhone, iPad, or iPod touch - https://support.apple.com/HT208681



'If your computer doesn't recognize your iPhone, iPad, or iPod' click here --> https://support.apple.com/HT204095



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On the contingency you are asked for your Apple ID and password AND you have forgotten those:



If you forgot your Apple ID, click here --> https://support.apple.com/HT201354 ; your Apple ID password, click here --> https://support.apple.com/HT201487 , or to jump directly to the forgotten sign-in information help site, click here --> http://iforgot.apple.com/



What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071



If you still need help, contact Apple for help with Apple ID account security --> https://support.apple.com/HT204169



Answer #3:

By: Amanda Gleason

If you have a forgotten/unknown device passcode, or have a disabled device, unfortunately you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. You must have a computer to use the method below. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions:



If you forgot the passcode on your iPhone, or your iPhone is disabled", click here --> http://support.apple.com/HT204306



Here is a related video which to me has more complete and clearer instructions: https://www.youtube.com/watch?v=7s8-zLG9ySQ



Steps:

1. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.

2. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).

3. Restart into recovery mode (black screen with a cable indicating attach to computer).

4. When prompted, click "Restore" to erase data & settings, and update system software. May take some time.

5. Set up your device ( https://support.apple.com/kb/HT202033 ). Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage ( https://support.apple.com/HT204184 ). Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account --> Set up iCloud on your iPhone, iPad, or iPod touch - https://support.apple.com/HT208681



'If your computer doesn't recognize your iPhone, iPad, or iPod' click here --> https://support.apple.com/HT204095



---

On the contingency you are asked for your Apple ID and password AND you have forgotten those:



If you forgot your Apple ID, click here --> https://support.apple.com/HT201354 ; your Apple ID password, click here --> https://support.apple.com/HT201487 , or to jump directly to the forgotten sign-in information help site, click here --> http://iforgot.apple.com/



What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071



If you still need help, contact Apple for help with Apple ID account security --> https://support.apple.com/HT204169



Answer #4:

By: Dr. Rashad Carroll Sr.

If you cannot connect to a computer and can't remember the passcode there is nothing you can do. Look for a new iPhone.

Answer #5:

By: Jake Rowe

You will need to reset your passcode. You will need a computer to complete this task. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. All your data on your iPhone will be wiped clean in the process.



Axel F.