Hi I had an iPhone that was damaged beyond repair. I ordered a new replacement phone and my FaceTime will not work. What should I do

Created at: 2021-04-10 11:20:45
Questioner General

I recently had an iPhone that was damaged Beyond repair. I ordered a new replacement phone under my insurance and backed everything up on my old phone prior to attempting to activate my new phone. A lot of my settings are out of place in my FaceTime will not activate what do I do?

Answer #1:

By: Bertram Hill

I recently had an iPhone that was damaged Beyond repair. I ordered a new replacement phone under my insurance and backed everything up on my old phone prior to attempting to activate my new phone. A lot of my settings are out of place in my FaceTime will not activate what do I do?

Answer #2:

By: Colten Goyette

Hello Vigrown,



We understand you're experiencing issues setting up your replacement iPhone, and we'd like to share resources to assist. To get started, if you're setting up your device from a backup review the guidance here: Restore your iPhone, iPad, or iPod touch from a backup



These steps will be the best to get your replacement device set up as your previous device was, however, some things may be different based on when your last backup completed. You can find what is included in each type of backup here: About backups for iPhone, iPad, and iPod touch



Regarding FaceTime, review these steps: If you get an error when trying to activate iMessage or FaceTime



Take care.