i just keep getting the Apple Logo. When I hold the home and top button down i get info to come to this site. After that it stays on apple Logo and never goes off of that

Created at: 2021-03-10 02:12:51
Questioner General

i just keep getting the Apple Logo. When I hold the home and top button down i get info to come to this site. After that it stays on apple Logo and never goes off of that



Answer #1:

By: Cedrick Okuneva

i just keep getting the Apple Logo. When I hold the home and top button down i get info to come to this site. After that it stays on apple Logo and never goes off of that



Answer #2:

By: Kaci Kutch

Hey there, Citysburg.



Welcome to the Apple Support Communities! Thanks for posting about not being able to fully boot your iPhone. We'd be glad to see how we can help you out.



It looks like you've come here from a page with some good information. Another avenue to go down would be checking out the "If your iPhone turns on but gets stuck during start up" section of If your iPhone won't turn on or is frozen, as it deals specifically with the issue you're facing. If those steps do not solve the issue, your next step would be to get support from Apple directly using the link at the bottom of the linked page.



Take care.