I need to do a recovery mode on my iPad Air. I have connected it to iTunes and done an update but the screen keeps going back to saying iPad disabled connect to iTunes

Created at: 2021-03-25 11:10:52
Questioner General

I’m trying to do a recovery to factory settings on my older iPad Air which is also under a different Apple ID. I have connected to iTunes and done an update and after the update my iPad screen continues to go back to saying “iPad is disabled connect to iTunes”

Answer #1:

By: Julia Keebler

I’m trying to do a recovery to factory settings on my older iPad Air which is also under a different Apple ID. I have connected to iTunes and done an update and after the update my iPad screen continues to go back to saying “iPad is disabled connect to iTunes”

Answer #2:

By: Bobbie Daniel

If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support



You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support



You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com



To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID



Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.



More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support



More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support



When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com





Answer #3:

By: Miss Crystel Hackett

If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support



You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support



You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com



To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID



Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.



More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support



More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support



When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com