iCloud photo download reduced resolution photos since upgrade to iPhone 12 Pro

Created at: 2021-03-26 02:13:58
Questioner General

I have been using the Windows iCloud auto photo/video download (iPhone 8) for several years with no problems. Since upgrading to an iPhone 12 Pro on Dec 8th, most of the photos are downloaded at 2048x1536, with a few at 4032x3024. My phone iCloud is set to "Download and Keep Originals" and Transfer to MAC or PC is set to "Automatic". The iCloud web download also has this problem.

Answer #1:

By: Ethyl Becker

I have been using the Windows iCloud auto photo/video download (iPhone 8) for several years with no problems. Since upgrading to an iPhone 12 Pro on Dec 8th, most of the photos are downloaded at 2048x1536, with a few at 4032x3024. My phone iCloud is set to "Download and Keep Originals" and Transfer to MAC or PC is set to "Automatic". The iCloud web download also has this problem.

Answer #2:

By: Mrs. Elouise Hartmann

Hello AGranger76,



If we understand correctly, some of your photos are not downloading at full resolution. You’re in the right place, we’d be glad to assist in seeking a solution.







Please make sure you are following the steps here to download the photos:



Download iCloud photos and videos



"On your Mac or PC

  1. On iCloud.com, click Photos and select a photo or video. Hold the command key on your Mac or control key on your PC to select multiple photos or videos. 
  2. Click and hold the download button  in the upper corner of the window. If you want to download your photo or video as it was originally captured or imported, choose Unmodified Original. For JPEG or H.264 format — including edits, and even if it was originally in HEIF or HEVC format — choose Most Compatible.*
  3. Click Download.

If your photos download as a ZIP archive, learn how to uncompress the folder on your Mac or your PC. "



If you still need assistance, reach out to Apple Support: Get Support



Take care.