iPhone 11 stuck on the loading screen

Created at: 2021-04-05 22:43:04
Questioner General

Hi,

my little sisters iPhone 11 has been stuck on the loading screen for the last 30/45 mins but she hasn’t done anything to make it go onto the loading screen, I have it on charge and tried turning it off using the side button and the volume up button but nothing seems to be happening, it’s vibrating every now and then as if it’s charging, does anyone have any advice? TIA

Answer #1:

By: Elise Windler

Hi,

my little sisters iPhone 11 has been stuck on the loading screen for the last 30/45 mins but she hasn’t done anything to make it go onto the loading screen, I have it on charge and tried turning it off using the side button and the volume up button but nothing seems to be happening, it’s vibrating every now and then as if it’s charging, does anyone have any advice? TIA

Answer #2:

By: Hattie Bernhard

Hello ell208,



Thank you for using Apple Support Communities!



We understand from your post that your sister's iPhone powers on but doesn't start up all the way. This article has steps under the heading, "If your device turns on but gets stuck during start up", which you may find helpful:



If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support



Best Regards.