I just received my 12 ProMax yesterday and completed setup. When I use an Apple lightning cable to connect the phone to my car's USB port (2019 Ford Explorer) in order to use Apple CarPlay, the phone very quickly heats up and is almost too hot to touch within about 10 minutes of being connected. Is this normal? Is there another way to connect to Apple CarPlay without overheating the phone?
The ambient temperature of the car is a normal/cool temperature (approx 70 degrees F). I have not left the phone in direct sunlight.
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with CarPlay and your iPhone temperature. We're happy to help.
We recommend testing using wireless CarPlay if your vehicle supports it. Check out the section "Set up CarPlay" in the article here: Use CarPlay with your iPhone for details on how to connect.
If the issue continues, check the "Your device might get warm" section here: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures and test with any graphic intensive apps closed.
We'd also recommend testing with a different USB cable. If the issues continue, reach out to Apple Support to further assist. You can get in touch using the links below.
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