Iphone 13 pro unresponsive during charge

Created at: 2021-03-27 07:51:50
Questioner General

Can someone please help what can be done with the iphone 13pro which i just purchased two days back from a different country and the touchscreen is unresponsive while charging. I have never faced any issues with any apple phones till date and i am kinda troubled now.

Answer #1:

By: Earline Cremin

Can someone please help what can be done with the iphone 13pro which i just purchased two days back from a different country and the touchscreen is unresponsive while charging. I have never faced any issues with any apple phones till date and i am kinda troubled now.

Answer #2:

By: Prof. Juliet Deckow

Hi winn209,



We understand your iPhone display is unresponsive when charging. Do you use a case on your iPhone? If so, does removing it help? We would also recommend the additional guidance in the following article:



If the screen isn't working on your iPhone or iPad





Hope this helps!

Have a great day.