iphone 7 goes mute

Created at: 2021-03-11 05:23:49
Questioner General

Hello community. My iphone7 goes to mute while in use during conversations. Please help.

Answer #1:

By: Elizabeth Ankunding

Hello community. My iphone7 goes to mute while in use during conversations. Please help.

Answer #2:

By: Lizzie Hettinger

Hi civil6,

Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with your iPhone muting conversations. We're happy to help.

When this occurs, is it happening when using a Bluetooth headset, EarPods or any connected device? If so, have you tried unpairing and pairing the accessory again to test? Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch

If not, we recommend starting with the steps here: If you can't hear any sound or hear distorted sound coming from your iPhone, iPad or iPod touch speaker

Should the issue continues, provide us with more details about if this is with a cellular call, FaceTime audio or a third party app.


Answer #3:

By: Marie Crona

Hello & Thank You for the reply. My Issue is NOT w/ BT headset, EarPods, or any connected device or accessory device. It occurs during a 'regular' cell phone conversation. I have NOT used the iphone7 for any other use than making/receiving phone calls. Thanks, civil6.

Answer #4:

By: Jeffery Brekke III

Hi civil6,

Thanks for the information. When this occurs do you see that the actual mute button on the screen is highlighted or does the caller randomly stop hearing you?

If you're showing the mute button is toggled on, have you tried cleaning your iPhone? If needed, the steps here can assist: Cleaning your iPhone Also, test the issue when a Bluetooth headset or EarPod headphones are connected to help you further isolate the issue.

If the issue continues, be sure to also review the steps in the article here: If the microphones on your iPhone aren't working

You'll also want to be sure your iPhone is fully updated, and test a normal restart of your device to help.

Update your iPhone, iPad, or iPod touch

Restart your iPhone

Should the issues remain, let us know more about the environment of when the issue occurs and if you have any questions about the steps.


Answer #5:

By: Melany Klocko

Hello. Phone is clean. Mics working. Phone has most current iOS and a master reset has been done within last 14 days. Phone can go to mute anytime, anyplace, indoors or outdoors. I'm a senior, don't travel much. Phone usage near my home. Additionally, phone now shuts down during conversations, screen goes blank (white) and the home button freezes. I leave phone off/locked & use my backup iPhone5 until any such time passes. I usually wait 2-3 hrs. Then I re-check phone & it's able to re-power. Does the Apple iPhone have a kind of 'proximity sensor' that detects when the iPhone is raised up & put near my body? In other words, placed at my ear! My battery strength max. cap. shows 74%. Is that % adequate? My iPhone 5 does not (has never) exhibited any of thee above anomalies. Please advise. Thanks, Randy.

Answer #6:

By: Alysson Bartoletti

Hi civil6,

Thanks again for the information. There is a proximity sensor on your iPhone. This can be found above the speaker, there's a great visual of it found in this article about the buttons on your iPhone: Use the side, Home, and other buttons on your iPhone

However, "A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions." You can find this information in the section "Your battery's maximum capacity" here: iPhone Battery and Performance

As your Battery Health is showing 74%, it's possible this is the cause of the majority of the unexpected no-response issues and we'd recommend service.

If needed, the article here can help ensure you have a backup and how to prepare for service: Get your iPhone, iPad, or iPod touch ready for service

You can also reach out to Apple Support directly to help find options for service in your region.

Get connected here: Contact Apple Support