Iphone 7 plus when check serial I get this massage (We’re sorry, but this is a serial number for a product that has been replaced.

Created at: 2021-03-24 19:22:43
Questioner General

I buy iphone 7 plus when check serial number I get this massage (We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to) . Plz I want to know if this is orignal iphone or refurbished or some device assembled from apart of iphone device and but in new box as new and what that mean serial number for device repleced by Apple is that mean device is defective . Ps I buy yesterday still not open the box , I want clear answer as o call Apple support number but didn't get clear answer from them .

Answer #1:

By: Abraham Corkery

I buy iphone 7 plus when check serial number I get this massage (We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to) . Plz I want to know if this is orignal iphone or refurbished or some device assembled from apart of iphone device and but in new box as new and what that mean serial number for device repleced by Apple is that mean device is defective . Ps I buy yesterday still not open the box , I want clear answer as o call Apple support number but didn't get clear answer from them .

Answer #2:

By: Mariam Hyatt

If it says the serial number was replaced that likely means it was reported as defective and Apple replaced it but they were not returned to Apple as required, or it was reported lost or stolen from stock or during shipping. No support or service is available for it.

Answer #3:

By: Libby Littel III

If you're using the serial number on the box you recieved your iPhone in, the iPhone may have been replaced, as the error message suggests.



You can check the IMEI for your iPhone by checking what's inscribed on the inside of the SIM tray, or you can activate your iPhone and check the serial number by going to Settings > General > About



Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support

Answer #4:

By: Prof. Eliza Kuvalis

I was assuming you had already checked your serial number:

I buy iphone 7 plus when check serial number

Answer #5:

By: Christine Dicki

i get that it has no support or service , but is that mean the device is not working or damage because i still not open the box and afraid to open and not be able to return , is that " reported as defective and Apple replaced " mean that i have now the defective device or the replaced one , and " No support or service is available for it " mean that i will not be able to use itunes or apple store or made any update from ios ?

Answer #6:

By: Antonia Hermiston

I think it extremely unlikely but did you really buy it from Apple, or an Authorized reseller? If you did, click on this link to read how to 'Update your proof of purchase' --> https://support.apple.com/HT202703



If, as I suspect is more likely, you bought it from a third party seller then approach them about the issue. As far as Apple is concerned they will not even look at your device for repair or service. If the device works then I suspect you can use it as normal.