iphone XR microphone muffled during calls

Created at: 2021-04-10 14:11:30
Questioner General

I just realised that I have this problem recently (when I was on iOS 14.5). Now I'm on iOS 14.5.1 and the problem is still there. There can be a possibility that this problem has been around for longer but just no one told me earlier.



When I'm on normal (cellular) phone calls, those on the other side of the line tell me that my voice was muffled and they can barely hear me. When I switch to use the speaker phone or hand-free, my voice becomes clear. I also tried using Whatsapp/Signal calls and my voice is all ok.



Searching the web, I found lots of other users with old iPhone models (e.g. iPhone 7) had exactly the same problem. Some of them suggested sticking a tape on the rear-facing microphone during a call. I followed suit and really my voice becomes clear on the other side again.



I've already tried turning OFF the noise-cancelling function under the cellular setting but that made no difference.



While putting tape on the rear mic seems to solve the problem, however, every time I need to take a video with the rear camera, I have to peel off the tape or else the recorded sound in the video will be unclear.



I'm so tired of this endless sticking and peeling when using my phone is under normal daily use.



Would appreciate if someone out there can help!



Answer #1:

By: Ericka Turcotte

I just realised that I have this problem recently (when I was on iOS 14.5). Now I'm on iOS 14.5.1 and the problem is still there. There can be a possibility that this problem has been around for longer but just no one told me earlier.



When I'm on normal (cellular) phone calls, those on the other side of the line tell me that my voice was muffled and they can barely hear me. When I switch to use the speaker phone or hand-free, my voice becomes clear. I also tried using Whatsapp/Signal calls and my voice is all ok.



Searching the web, I found lots of other users with old iPhone models (e.g. iPhone 7) had exactly the same problem. Some of them suggested sticking a tape on the rear-facing microphone during a call. I followed suit and really my voice becomes clear on the other side again.



I've already tried turning OFF the noise-cancelling function under the cellular setting but that made no difference.



While putting tape on the rear mic seems to solve the problem, however, every time I need to take a video with the rear camera, I have to peel off the tape or else the recorded sound in the video will be unclear.



I'm so tired of this endless sticking and peeling when using my phone is under normal daily use.



Would appreciate if someone out there can help!



Answer #2:

By: Dr. Braeden Murray DDS

Sorry, I mean “I've already tried turning OFF the noise-cancelling function under the ACCESSIBILITY settings but that made no difference.”

Answer #3:

By: Twila Botsford

I'm currently having a somewhat similar issue with my phone that only started with the last update on my iPhone XR. If I'm on speaker phone I can hear the other person and no issue with the audio. Unfortunately the person on the other side of the call can barely hear me or can't hear anything while speaker phone is on. I tried doing a video recording with the camera app while camera was on me and I was able to hear what I said when recording. Also other apps as far as I can tell such as discord when using speaker during comms is unaffected or at least no one has mentioned any issues hearing me. If I turn off speaker phone and put the phone to my ear. The person on the other end of the call can hear me fine but I can barely hear them even with the volume at max and I checked settings on the phone for anything that might be on that would affect the volume being reduced along with anything that involves the mic which I couldn't find anything turned on. I haven't tested the volume of the speaker used used for calling with the phone near my ear with other apps but so far I have only found that it seems to be isolated to phone calls only