just bought the iphone13

Created at: 2021-04-15 13:04:39
Questioner General

just bought the iphone13, it keeps cutting of the wifi, I tried resetting the network reset the phone, its still happening

Answer #1:

By: Eriberto Rohan

just bought the iphone13, it keeps cutting of the wifi, I tried resetting the network reset the phone, its still happening

Answer #2:

By: Parker Russel

Hello arle193,



Thanks for reaching out to us in Apple Support Communities about your iPhone not remaining connected to Wi-Fi. We're happy to help by looking into this more! 



The following support article provides some troubleshooting steps to try for this behavior:



If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network



If you try all these steps and still have issues, make sure your iPhone is up to date:



Update your iPhone, iPad, or iPod touch



Hope this helps.



Best Regards.

Answer #3:

By: Ruby Cummerata

c luc, mt iPhone 13 îs up to date, i reset settings, I reset the phone, I make sure my provider didn't have issues,

nothing works

Answer #4:

By: Mr. Juvenal Klein

thanks for reaching out to me c luck, I appreciate, am fed up of my phone always cuffing of on wifi,

dont know what to do now

Answer #5:

By: Noel Little

arle193,



Thanks for getting back to us. Have you tested your iPhone while connected to a completely different Wi-Fi network? This will help us isolate the issue to your network. Also, you might want to make sure you have your network set up with the recommended router settings:



Recommended settings for Wi-Fi routers and access points



If you still have issues after these steps, reach out to Apple Support:



Get Support



Best Regards.