Most of my music gone due to sync library on iPhone 13

Created at: 2021-03-19 11:58:52
Questioner General

Recently bought the iPhone 13 and transferred all my data from my 8 onto it. Half the music wouldn't play and was saying it is unavailable. Updated the iPhone 13 software and made sure sync library was on on both phones. Then turned sync library off and on again on the iPhone 8 and all the music I had on the 8 is now gone as is the same with the 13. What do I do as I pay for Apple Music monthly and cannot find any help online with this issue. I just want my music back and to be able to have it on my 13 but now it's gone on both phones.

Answer #1:

By: Chelsie Bergnaum

Recently bought the iPhone 13 and transferred all my data from my 8 onto it. Half the music wouldn't play and was saying it is unavailable. Updated the iPhone 13 software and made sure sync library was on on both phones. Then turned sync library off and on again on the iPhone 8 and all the music I had on the 8 is now gone as is the same with the 13. What do I do as I pay for Apple Music monthly and cannot find any help online with this issue. I just want my music back and to be able to have it on my 13 but now it's gone on both phones.

Answer #2:

By: Athena Stark

Greetings JGD47, 



It sounds as though you were having issues placing songs on your new iPhone 13 after transferring data from your iPhone 8. Apple Support Communities is a great place for help! The related article that you came from, If songs are missing from your music library after you turn on Sync Library is a great place to start. We're glad you had the chance to review that article. From the description you provided it sounds as though the songs have been removed from your library on both devices. If the songs have been removed, and aren’t in a library on another device. You would have to re-add those song to your library. 



Add and download music from Apple Music



If the songs are on another device you can enable Sync Library to sycn the songs across your products.



Turn on Sync Library with Apple Music



Take care!