My I phone’s camera is malfunctioning,and this is the second day since I got my new phone

Created at: 2021-05-18 08:55:52
Questioner General

My I phone’s camera is malfunctioning,and this is the second day since I got my new phone, I bought it from USA, but I’m in RSA

Answer #1:

By: Willa Becker

My I phone’s camera is malfunctioning,and this is the second day since I got my new phone, I bought it from USA, but I’m in RSA

Answer #2:

By: Marlen Sauer

Hello Blanchard g,



We understand you're experiencing issues with your camera, and we'd like to get you pointed towards a resolution. Get started with the guidance listed here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working



If the behavior persists it is likely your device will need additional support. You can view options in your region here: Get Support



Take care.

Answer #3:

By: Robert Schowalter II

Hi, the camera is freezing, and sometime not switching on, I can not record a video

I went to an apple store they test the phone and said it has a problem and should be bokked in , but this is a new iphone,just from the box ,need to be changed not repaired

Answer #4:

By: Ladarius Gerhold

You're lucky Apple will attempt to fix the phone at all. A phone purchased in the US cannot be replaced outside the US. Apple ONLY replaces phones which are purchased and used in the country they are sold and used in with the exact same model phone purchased. A US phone is not available outside the US. This is why you should never buy a phone outside the country you live and will use it in. And iPhone warranty is not now, nor has it ever been International. So, if Apple is willing to try to fix your phone, be grateful.



Of course, you can if you want, come back to the US and have your phone replaced.