Notes lock password

Created at: 2021-04-06 22:08:58
Questioner General

Hi,



Hope you are doing well.



I added a password to one of the notes when I first bought my iPhone in 2018. Since then, I accessed/unlocked the note with the Face ID. Recently I rested the Face ID feature, but the notes password did not unlock with the Face ID. It asked to enter the password, and when I did it notified me that the password was wrong. I tried changing the password multiple times, and entering that into the locked notes, but did not go through.



I tried shutting the iPhone, and updating the software, but both did not help.



I tried to do the same from my MacBook (changing password, updating software...etc) but did not work either.



How can I unlock the note with the 'right' password?

Note: I can enter the "wrong" password unlimited times, and notes will not block me from trying. I read online that this should not be this way, and after trying 5 times, the system will automatically ask me to reset my password for notes.



Hope you can help me.



Regards,

Eiman

Answer #1:

By: Sonia Casper

Hi,



Hope you are doing well.



I added a password to one of the notes when I first bought my iPhone in 2018. Since then, I accessed/unlocked the note with the Face ID. Recently I rested the Face ID feature, but the notes password did not unlock with the Face ID. It asked to enter the password, and when I did it notified me that the password was wrong. I tried changing the password multiple times, and entering that into the locked notes, but did not go through.



I tried shutting the iPhone, and updating the software, but both did not help.



I tried to do the same from my MacBook (changing password, updating software...etc) but did not work either.



How can I unlock the note with the 'right' password?

Note: I can enter the "wrong" password unlimited times, and notes will not block me from trying. I read online that this should not be this way, and after trying 5 times, the system will automatically ask me to reset my password for notes.



Hope you can help me.



Regards,

Eiman

Answer #2:

By: Dameon Wehner MD

"How can I unlock the note with the 'right' password? "



You enter the correct password. Apparently, the password you think is "right" is not.

The password is case sensitive.