Printer doesn't work

Created at: 2021-04-12 03:52:01
Questioner General

Since upgrading to Big Sur, my canon MP490 doesn't work. I know I'm supposed to install a new driver but Canon doesn't support MP490 anymore. I shouldn't have to get a new printer when this one works perfectly fine. Please advise.

Answer #1:

By: Ms. Oma Zieme

Since upgrading to Big Sur, my canon MP490 doesn't work. I know I'm supposed to install a new driver but Canon doesn't support MP490 anymore. I shouldn't have to get a new printer when this one works perfectly fine. Please advise.

Answer #2:

By: Mr. Carter Daniel

Answer #3:

By: George Schmeler III

hi grant. thanks for your reply. i cannot find "my image garden" anywhere

Answer #4:

By: Reina Dicki

an auto download link is on the page I cited.

Answer #5:

By: Dr. Garett Wisoky DDS

sorry grant but that isn't the case. that page asks for my product, not the driver i want to select. in other words, i need to know which product will take me to "my image garden" instead of the mp490 drivers

Answer #6:

By: Anjali Rosenbaum III

sorry again, grant. i found it. just installed. will attempt shortly.

Answer #7:

By: Prof. Breanne Leannon

Similar problem. My HP LaserJet 1020 works fine with my Windows 10 PC and my wife's MacBook Pro. But with my MacBook Air M1, when I issue a print command, nothing happens and the message is that the printer is offline. But if I do not cancel the print job and restart the computer, it prints that job. But if I then try to print a new job, the cycle repeats - i.e. the printer is treated as offline. BTW, I downloaded the driver for the HP LaserJet 1022, version 1.6.1 which is the same driver that works okay on my wife's MacBook Pro.

Answer #8:

By: Rylee Miller

did you find what works!!!???? please I'm having the same issue I just got a new MacBook Pro for school and my printer works just fine the Pixma mp490 how do I Connect to my laptop please help

Answer #9:

By: Dr. Osbaldo Heaney

Sorry, no.

Answer #10:

By: Prof. Era Stanton

I wish I could help. Have not found a solution. Someone recommended “my image garden” but I don’t understand how to use that for printing a document which obviously is my goal. Stumped, frustrated and angry that I’m supposed to buy a new printer when this one works perfectly well. Don’t have that money.