Repeatedly needing to reset network settings

Created at: 2021-05-28 11:10:34
Questioner General

My iPhone 12 Mini is brand new. It will not connect to the internet through my wifi unless I reset the network settings. My laptop and my wife’s Samsung phone don’t have a problem at all. What could be the problem?

Answer #1:

By: Sonya Botsford

My iPhone 12 Mini is brand new. It will not connect to the internet through my wifi unless I reset the network settings. My laptop and my wife’s Samsung phone don’t have a problem at all. What could be the problem?

Answer #2:

By: Bettie Wuckert DVM

Hi there Driverboyfloyd,



Thanks for reaching out to Apple Support Communities. We understand you’re running into an issue with your iPhone connecting to a Wi-Fi network. We’ll be happy to help.



It sounds like you’re describing your Home network, since your wife’s phone connects there too. Have you had a chance to test your iPhone with a different Wi-Fi network? If so, did the same thing happen? That will help us isolate the issue further.



In the meantime, let’s go ahead and work through these Wi-Fi troubleshooting steps: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network. We hope this helps.



Best regards.