Signing In For Apple Phone Support

Created at: 2021-04-05 08:56:16
Questioner General

When signing in to request help from Apple phone support they ask for the serial number on your device. I put in the serial number listed under "About This Mac" and it will not accept it saying, "this serial number is for another device". I triple checked the number and triple checked my entry to make sure the number is correct. What can I do next? Thank you so very much for your help.

Answer #1:

By: Prof. Earnest Hagenes I

When signing in to request help from Apple phone support they ask for the serial number on your device. I put in the serial number listed under "About This Mac" and it will not accept it saying, "this serial number is for another device". I triple checked the number and triple checked my entry to make sure the number is correct. What can I do next? Thank you so very much for your help.

Answer #2:

By: Omari Halvorson

Your best bet is to call Apple at 800-275-2273 - did your Mac have a major repair at any time? A new logic board will always have a new serial number for instance.

Answer #3:

By: Mr. Vinnie Friesen

Captain2011 wrote:


When signing in to request help from Apple phone support they ask for the serial number on your device. I put in the serial number listed under "About This Mac" and it will not accept it saying, "this serial number is for another device". I triple checked the number and triple checked my entry to make sure the number is correct. What can I do next? Thank you so very much for your help.



See what is listed here...

https://support.apple.com/my-support

Answer #4:

By: Leola O'Reilly

Is this new? Did you buy directly from Apple or from a reseller? It sounds like a reburbished device, and Apple refurbs have the proper number.



Next step: See if the numbers you can access agree.



1) Do "About this Mac.." from your Apple menu and record that serial number:





2) While still in "About..." click the "system Report" button under the serial number to get this:





Record the serial number that will be where I grayed out the results.



3) Flip the computer over and find the serial number in painfully tiny print near the hinge. There are at least possible formats, maybe more:





The upper image is a 2012 model; the lower is a new 2020 M1 Macbook Pro,



⚠️ Without posting those numbers here (for security reasons), do they all match?



If the number on the case (#3) does not match the numbers in methods #1 and #2, then I suspect Babowa has the correct answer and you were not sold a new computer.



If all three numbers match, then Apple will have to sort this.