system upgrades , icloud, coprocessor exceeds tasks, hardware heating and freezing

Created at: 2021-05-22 07:41:18
Questioner General

Following my recent upgrade to high sierra in a mac pro (late(2013)) buy in 2016 " photos" try to renew alla the data of my photo's library (more than 70000 pictures) , this provokes a surcharge of work of the processor discover using monitor that heat the computer and finally provokes a freezing of the computer and requires à to restart the computer hardly( impossible to do following the usual commands). I learn than other users have the same problem recently.

Answer #1:

By: Billie Zulauf

Following my recent upgrade to high sierra in a mac pro (late(2013)) buy in 2016 " photos" try to renew alla the data of my photo's library (more than 70000 pictures) , this provokes a surcharge of work of the processor discover using monitor that heat the computer and finally provokes a freezing of the computer and requires à to restart the computer hardly( impossible to do following the usual commands). I learn than other users have the same problem recently.

Answer #2:

By: Erling Legros

Hello Ramiro March,



We understand that you're having trouble with your 2013 Mac Pro running slower than expected, particularly involving your photos. The following steps may help you: If your Mac runs slowly



If issues persist, then we'd recommend creating a test admin user account and seeing if the Mac still runs poorly. Here are the steps to follow: Set up users, guests, and groups on Mac This helps narrow down where the problem may lay.



Thanks for using Apple Support Communities!

Answer #3:

By: Lonie Roberts

Understood, Ramiro March,



For further assistance with Photos and the processes that you see, we'd recommend that you Contact Apple Support so that they can look into this directly with you.



Thanks for using Apple Support Communities!

Answer #4:

By: Ms. Emelia Dickens

Hello Ramiro March,



We understand that you're having trouble with your 2013 Mac Pro running slower than expected, particularly involving your photos. The following steps may help you: If your Mac runs slowly



If issues persist, then we'd recommend creating a test admin user account and seeing if the Mac still runs poorly. Here are the steps to follow: Set up users, guests, and groups on Mac This helps narrow down where the problem may lay.



Thanks for using Apple Support Communities!

Answer #5:

By: Burley Langworth

Thank you Snick as I have explain using monitor i have detected that is nsurlesssessiond and cccloud the take more than 192 % of the processor work when photos is active and use all the disponible upload to update photos library to ICloud abd com.apple .photos. videoconversion.service. I upgrade my I cloud account to have more capacity yesterday to see if the probleme is related to the metadata and storage capacity of my account, but nothing really changes it stills more than 18000 photos to update ...

Answer #6:

By: Eli Stroman

the VTEncoderXPC or DECODER service takes sometimes more than 393% processor capacity!!!!

Answer #7:

By: Dr. Oliver Jones DVM

Understood, Ramiro March,



For further assistance with Photos and the processes that you see, we'd recommend that you Contact Apple Support so that they can look into this directly with you.



Thanks for using Apple Support Communities!

Answer #8:

By: Mrs. Madeline Swaniawski Jr.

I try many times but actually in france it's seems that apple support has problems to contact their clients, by exemple Apple support sent you a message saying that they are calling you to your phone number and they fall in our message box but it's false.