The light stays white when I try to put it into pairing mode. It won’t connect.

Created at: 2021-05-03 18:27:25
Questioner General

The light stays white when I try to put it into pairing mode. It won’t connect.

Answer #1:

By: Dr. Billie Rowe

The light stays white when I try to put it into pairing mode. It won’t connect.

Answer #2:

By: Myrna Heller

Hello and welcome to Apple Support Communities Hng1996,



We see that you’re having an issue pairing your AirPods with your iPhone. We understand wanting to get this issue resolved, and we’d be happy to help.



We see that you came to us from the article titled “Reset your AirPods”. If you have reset the AirPods and the issue remains, take a look at the following article that has some additional steps that can help.



If your AirPods won't connect 



If the issue remains after going through that article, respond back with some more details.



  • Have you been able to pair your AirPods with this iPhone in the past?



  • Are you able pair the AirPods with another device?



  • Can you pair other Bluetooth devices with your iPhone?





We look forward to hearing back from you.



Have a great day!