They send my code to my old number

Created at: 2021-03-20 23:48:32
Questioner General

Recently I bought a new phone but I forgot my pin from my old phone company so when I went to get my new phone they gave me a new number two days later I got my old number back but now when I do my authentication they send the code to the number I don’t have anymore

Answer #1:

By: Mrs. Christine Roberts

Recently I bought a new phone but I forgot my pin from my old phone company so when I went to get my new phone they gave me a new number two days later I got my old number back but now when I do my authentication they send the code to the number I don’t have anymore

Answer #2:

By: Cooper Ernser MD

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.



Verification code - how to get one and sign in with two-factor authentication.  



If you can get a verification code, sign into your Apple ID using the link below. You need to change/add the number on your Apple ID. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.



Apple ID - Manage

Answer #3:

By: Magdalena Brakus

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.



Verification code - how to get one and sign in with two-factor authentication.  



If you can get a verification code, sign into your Apple ID using the link below. You need to change/add the number on your Apple ID. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.



Apple ID - Manage