Travel time on Calendar uses wrong start location

Created at: 2021-05-30 15:25:44
Questioner General

My home address is correct in 'Maps'; 'My Card' in 'Contacts' also has the correct home address; and I don't have any work address as I work from home. But when I try to add travel time to an appointment, 'Calendar' insists on directing me from the address of my aunt's care home, some 16 miles away! I can't fix it. I've even removed the care home address from 'Contacts', but it has made no difference, even when I click on the Map in the Appointment and change the start location manually. Any advice?

Answer #1:

By: Miss Fay Ledner

My home address is correct in 'Maps'; 'My Card' in 'Contacts' also has the correct home address; and I don't have any work address as I work from home. But when I try to add travel time to an appointment, 'Calendar' insists on directing me from the address of my aunt's care home, some 16 miles away! I can't fix it. I've even removed the care home address from 'Contacts', but it has made no difference, even when I click on the Map in the Appointment and change the start location manually. Any advice?

Answer #2:

By: Lincoln Bergstrom

Hello jktilsley,



We understand that travel time is using the wrong location as a starting point. Per the article: Calendar User Guide



"The time to leave is calculated based on the preference you choose in the Maps app in the View > Directions menu. Calendar finds your starting location by using the location in any events that are up to 3 hours before this event. If Calendar doesn’t find a location, it uses your work address or home address (from your card in the Contacts app), depending on the time of day. (Set your work hours in Calendar General preferences using the “Day starts at” and “Day ends at” pop-up menus.) If your card in Contacts doesn’t have your addresses, Calendar uses your computer’s current location. Determining your computer’s location requires that Location Services be turned on (see Change Privacy preferences)."



So do you have any other events prior to that related to the care home?



Thanks!

Answer #3:

By: Carissa Flatley IV

As per my OP, my Card in Contacts is filled in correctly and shows my home address; and I don't have a work address as I work from home. There are no preceding events on that day. I don't have my computer's Location Services turned on because it's unecessary and unhelpful - my computer is a desktop iMac and never moves from my desk; my Contact Card already supplies my accurate location, whilst Location Services insists that I live on the other side of the village. I had already read the Calendar User Guide thoroughly, but cannot see how to fix this problem with Calendar (which by the way is recent). Today, trying to schedule a day in Edinburgh, Calendar still can't get it right, and insists I am going to walk from my home to Waverley Station, a distance of over 80 miles, when the directly preceding Calendar appointment, ending 30 mins before I'm due to catch my train, is actually 11 minutes walk away at the National Library of Scotland. Many thanks for trying though ...

Answer #4:

By: Ford Fritsch

Understood jktilsley,



Given what you're describing, we'd recommend first ensuring that your iMac is updated. Update macOS on Mac



If things don't change or you're already updated, then we'd recommend that you Contact Apple Support for additional assistance.



Thanks for using Apple Support Communities!

Answer #5:

By: Melvina West

I'm running on macOS Big Sur Verson 11.6, and my Mac updates automatically, natch. I've been using Macs for over 35 years, but have been less and less impressed since Jobs left this mortal coil. Basic functionality now seems to run a poor second to glitzy styling, and I feel that's such a terrible shame. My old Nan used to have a saying: "All fur coat and no knickers", and it does seems to fit.