Unable to delete photos and videos and even my laptop is not detecting my phone.

Created at: 2021-04-25 21:41:00
Questioner General

My storage is full I am trying to delete photos and videos but I am unable to delete photos and videos. I tried to connect my phone to laptop but it’s not detecting. please suggest how can I delete photos n videos from photo gallery .

Answer #1:

By: Rosetta Hand

My storage is full I am trying to delete photos and videos but I am unable to delete photos and videos. I tried to connect my phone to laptop but it’s not detecting. please suggest how can I delete photos n videos from photo gallery .

Answer #2:

By: Lucy Greenfelder

Hi there Storage_issue,



It appears that you're having a problem with your iPhone. You're unable to delete photos and videos to clear some storage space. You've also noted that iTunes doesn't see your iPhone, and we're glad to provide assistance.



If you need more space for an update - Apple Support -- We see that you came to Apple Support Communities from this article, so we assume that's why you mentioned iTunes. We'd like to start with that.



If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support -- The steps in this article should allow your iPhone to be seen on your computer.



Delete photos on your iPhone, iPad, and iPod touch - Apple Support -- These are the steps to use to delete photos and videos on your iPhone.



Set up and use iCloud Photos - Apple Support -- You can also use iCloud Photos instead of deleting them. You can also turn on Optimize Storage to keep more space on your phone.



Feel free to get back to us with any questions or problems you may have.



All the best.