WiFi

Created at: 2021-05-29 15:14:49
Questioner General

WiFi is greyed out, Bluetooth will not load

Answer #1:

By: Dr. Frida Mitchell Jr.

WiFi is greyed out, Bluetooth will not load

Answer #2:

By: Dr. Marina Lang

That sounds like a hardware issue. The wi-fi and Bluetooth are both on the same chip, and if they both fail, it is usually a chip failure. Use the Get Support link at the top of the page here to contact Apple Support. If you have an Apple Store close by, use this link to make a Genius Bar appointment to have the hardware examined by Apple. They will explain your options. Genius Bar Reservation and Apple Support Options - Apple